Privacy PolicyLast Updated: February 2026
Welcome to OMPalace.ca! This Privacy Policy explains in detail how we collect, use, share, store, and protect your personal information when you use our website. We are committed to ensuring your privacy and fully comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), as well as applicable provincial privacy legislation and all relevant Canadian privacy laws and regulations.
1. Data Controller Information
The data controller responsible for your personal information is OMPalace.ca. For any inquiries or concerns regarding your personal data and privacy, please contact us through the following channels:
- Privacy Officer: [email protected]
- General Contact: [email protected]
- Data Protection Inquiries: [email protected]
- Website: ompalace.ca
2. Information We Collect
OMPalace.ca collects various categories of personal information to provide our services, personalise content, and continuously improve our online casino review platform. We adhere to the principle of data minimisation — collecting only information necessary for specified purposes.
2.1 Information You Provide Voluntarily
| Data Category | Description and Examples |
|---|---|
| Contact Information | Name, email address, phone number — collected when you contact OMPalace.ca, subscribe to newsletters, or participate in promotions. |
| Account Information | Username, password (bcrypt-encrypted), security questions, profile preferences. |
| User-Generated Content | Casino reviews, star ratings, comments, forum posts, feedback. |
| Communications | Contact form messages, emails, chat logs, support requests, social media interactions. |
| Survey Data | Responses to surveys, polls, contests, and promotional campaigns regarding gambling preferences. |
2.2 Information Collected Automatically
| Data Type | What We Collect and Why |
|---|---|
| Device Information | Device type (desktop/mobile/tablet), operating system, browser type, screen resolution, etc., to optimise the website display. |
| Network Data | IP address, ISP, connection type — for security and geographic content delivery. |
| Geographic Location | Approximate location (province-level) based on IP address — to comply with Canadian gambling regulations. |
| Browsing Behaviour | Pages visited, time spent on pages, internal searches, reviews read — for website optimisation. |
| Cookies and Tracking Technologies | Data collected via cookies, web beacons, tracking pixels, local storage for improved user experience and analytics. |
3. Purposes of Data Processing
OMPalace.ca uses collected personal information for the following purposes:
| Purpose | Description |
|---|---|
| Service Delivery | Providing, maintaining, and improving the casino review services on OMPalace.ca. |
| Content Personalisation | Customising reviews, bonus offers, and game guides based on your preferences. |
| User Communication | Responding to inquiries, sending newsletters, and notifications about new reviews or offers. |
| Security and Protection | Ensuring platform security against fraud, malware, and hacking attempts. |
| Analytics and Improvements | Measuring user behaviour and improving the site experience. |
4. Legal Basis for Processing (PIPEDA Compliance)
In accordance with PIPEDA and applicable Canadian privacy laws, OMPalace.ca processes your personal information based on the following principles:
| PIPEDA Principle | Application at OMPalace.ca |
|---|---|
| Consent | Obtaining explicit consent for non-essential cookies and participation in surveys. |
| Contractual Necessity | When you provide information to use the services on OMPalace.ca or create an account. |
| Legal Obligation | Compliance with Canadian laws (tax, PIPEDA, etc.) and regulatory obligations. |
| Legitimate Interest | Website security, fraud prevention, and service improvement. |
5. Information Sharing
OMPalace.ca does not sell, rent, or share your personal information with third parties for marketing purposes. We only share your data under the following strictly defined circumstances:
| Recipient Category | Purpose and Scope of Sharing |
|---|---|
| Hosting Providers | Canadian data centres hosting our platform and services. |
| Analytics Services | Google Analytics, Hotjar, to understand user behaviour and improve the website. |
| Email Marketing | Mailchimp for newsletters and transactional emails to subscribers. |
| Security Services | Cloudflare for content delivery and security protection against DDoS and malware. |
| Casino Affiliate Partners | Referral data when users click on affiliate casino links. |
6. Data Security Measures
OMPalace.ca implements robust security measures to protect your data:
- SSL/TLS 256-bit Encryption
- Web Application Firewall (WAF)
- 24/7 Security Monitoring
- DDoS Protection (Cloudflare)
- Password Hashing (bcrypt)
- Role-Based Access Control
- Biometric Access Control
7. Your Privacy Rights (PIPEDA)
Under PIPEDA and Canadian privacy laws, you have the following rights regarding your personal information:
- Right to Access: Request a copy of your personal information held by us.
- Right to Correction: Correct any inaccurate or incomplete information.
- Right to Deletion: Request deletion of your personal information when there is no legitimate reason for continued processing.
- Right to Withdraw Consent: Withdraw your consent for data processing at any time.
- Right to Object: Object to data processing based on legitimate interests.
8. Data Retention Periods
We retain your data only as long as necessary to fulfil the purposes stated above:
| Data Category | Retention Period |
|---|---|
| User Account Data | Active account + 2 years |
| Newsletter Subscriptions | Until unsubscribed + 6 months |
| Analytics and Statistics | 26 months |
| Support Correspondence | 3 years |
9. Cookies and Tracking Technologies
OMPalace.ca uses cookies for several purposes, including:
| Category | Purpose | Duration | Optional? |
|---|---|---|---|
| Essential | Core functionality, session data | Session – 1 year | NO |
| Performance | Website analytics, usage analysis | Up to 26 months | YES |
| Marketing | Affiliate tracking, advertisements | 30-90 days | YES |
You can manage cookie preferences through your browser settings or the cookie consent banner on the site.
10. Responsible Gambling
We are committed to promoting responsible gambling. OMPalace.ca encourages players to:
- Set Limits: Establish time and financial limits.
- Avoid Chasing Losses: Accept losses as part of entertainment.
- Take Breaks: Only gamble with a clear mind.
For help with gambling addiction, please refer to these Canadian resources:
- Gambling Helpline: 1-800-463-1554
- ConnexOntario: 1-866-531-2600
11. Changes to This Privacy Policy
OMPalace.ca may update this Privacy Policy periodically. When significant changes occur, we will update the “Last Updated” date and notify you via email or a prominent notice on our site.
12. Contact Information
- Website: ompalace.ca
- Privacy Officer: [email protected]
- Data Protection Inquiries: [email protected]